Frequently Asked Questions
What's all this then?
What payment methods do you accept?
We accept payment by major credit cards (Visa, MasterCard, American Express,
and Discover), as well as by PayPal. You can select your payment choice during
the checkout process.
Help! I'm having trouble ordering online!
Please call us toll-free 1-877-632-8370 or 661-298-1206 if you're outside the
United States (10AM - 5PM PST) or email us; we'd be more than happy to help
you place an order by phone.
How long does it take to get my order?
It depends on where you are, of course. Orders sent to US addresses typically
arrive within less than 1 week, often in just a couple of days. International
orders may take up to 2 business weeks to be delivered (depending on customs
Most orders are shipped the same business day. Continental US orders are shipped
by Priority Mail or UPS Ground. Canada and International orders are shipped
USA shipping & handling charges*
$0.00 - $19.99 $4.95
$20.00 - $49.99 $5.95
$50.00 - $74.99 $6.95
$75 & up Free!*
International shipping & handling charges are calculated on check out.
These orders may be subject to additional customs and import duties.
*Heavy or large items, as well as those that require special handling
may incur additional shipping fee even if the order subtotal is $75 &
up - the total cost will be calculated upon checkout.
Why can't I buy some items if I live outside the United States?
Some items cannot be shipped outside of the United States easily because of
size, weight, or value. If you really, really want it, please contact us and
we may be able to arrange an alternate shipping method.
Don't want to do it yourself? We offer gift wrapping option for most items,
at an additional cost of $4.95.
What is your refund policy?
Our t-shirts and products come with a 60-day money-back guarantee. Items must
be in resaleable condition (t-shirts must be unopened and unwashed). Defective
products may be exchanged or returned as well. There is no re-stocking fee for
returns - you will get the full purchase price, less the shipping and handling
To initiate a refund process, please contact us via email or call 877-632-8370
(10 AM - 5 PM PST).
Note: Specific items in the store may have their own return policy as delineated
in the product page. Custom-made items are not returnable.
Artist & Design
We love indie artists!
Your purchase helps support not only the Neatorama blog, but also indie artists
and illustrators, who get royalties with every purchase.
I'm an artist. How do I sell my design on your store?
We're always looking for great artists and designers! Please contact us by email.
||Fark / NeatoShop
26450 Ruether Ave #202
Santa Clarita CA 91350
||fark at neatoshop dot com